Mark Felici is the firm’s Director of Human Resources and has a proven track record of delivering transformative business solutions by aligning strategic vision with employee performance to drive organizational success.

Mark collaborates closely with Urban's executive team in this strategic leadership role to shape and advance the organization's people-focused initiatives. He oversees HR functions such as talent acquisition, onboarding, performance management, compliance, employee relations, benefits administration, and employee retention.
 

Mark brings over two decades of human resources management experience across not-for-profit and for-profit sectors. His expertise spans high-growth industries such as consulting, insurance, pharmaceuticals, legal services, retail, manufacturing, customer care, and consumer products. With a proven track record in both U.S.-based and global HR operations, Mark is known for developing inclusive workplace cultures, driving collaboration, and leading transformative change within professional services and other industries.

Mark holds a Bachelor of Science degree in Healthcare Administration from the University of New Hampshire and has completed graduate-level courses towards a Master's degree in Organizational Dynamics at the University of Pennsylvania.