Urban is excited to welcome Jeanne Cotter, CQE, to the firm as a quality manager. Ms. Cotter joins the firm with more than 30 years of experience in quality management development and implementation.

“Jeanne is an industry expert who has served as a key member of senior management teams contributing to overall business strategy, business development, and organization operations,” said Urban Senior Vice President and COO for Horizontal Services Mark Kinnee, PE. “We look forward to her insight and leadership as she oversees our Quality Management System.”

“I am excited to join Urban, a firm with an excellent reputation for commitment to quality in all of their services and projects,” said Ms. Cotter. “I look forward to bringing my expertise and industry experience to the organization.”

In her new role, Ms. Cotter will be responsible for implementing and maintaining Urban’s Quality Management System (QMS). She will work closely with the management team and interact with employees across all of the firm’s offices and market sectors on process improvement initiatives. Her additional responsibilities will include managing the quality audit program; leading periodic Quality Management Reviews; reporting to executive management on the performance of the QMS and recommendations for improvement; and establishing and implementing the quality objectives set by the firm.

An American Society for Quality (ASQ) Certified Quality Engineer, Ms. Cotter earned her bachelor’s degree in industrial engineering from Pennsylvania State University and an MBA from Point Park University. She is a longtime member of ASQ and previously held leadership positions in the Pittsburgh Chapter.